If you have typed in Your Viking ID in Correctly but are getting an error similar to the one below, then there is a problem with your EZProxy Connection.

Please take the following steps to try and fix your EzProxy error before emailing the Library for help.

Clear Your Cache In Chrome Browser

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

How to clear the Firefox cache

1. Click the menu button and select Settings.

2. Select the Privacy & Security panel.
3. In the Cookies and Site Data section, click Clear Data….

   

4. Remove the check mark in front of Cookies and Site Data.
5. With Cached Web Content check marked, click the Clear button.

Switch to a New Internet Browser and try logging into the Library databases through the Viking Portal again.

You can try using:

Opera Browser

Google Chrome

Safari (Mac Only)

Firefox

Microsoft Edge

Try connecting to our Library databases using Incognito Mode
It’s named Incognito Mode in Chrome, Microsoft Edge calls it InPrivate, while Opera and Firefox use Private Browsing.

Turn on Incognito Mode in Google Chrome

To open a new Incognito window, click or tap on the “Customize and control Google Chrome” button in the top-right corner. It looks like three vertical dots. Then, click or tap on the “New Incognito window” option.

NOTE: The keyboard shortcut for going Incognito in Chrome is Ctrl + Shift + N.

The Microsoft Edge Incognito Mode is called InPrivate. To start an Edge private browsing session, press the “Settings and more” button in the top-right corner, and then click or tap on “New InPrivate window.”

The Firefox Incognito mode is called Private Browsing. Press the “Open Application Menu” hamburger button on the top-right. Then, click or tap on “New Private Window.”

You can also use the keyboard shortcut Ctrl + Shift + P to open a new incognito window in Firefox.

Update Your Internet Browser

Google Chrome

To verify Google Chrome is at the latest version or to update it manually, follow the steps below.

1. While in your Google Chrome browser.
2. Click the Three Dots button in the upper-right corner of the screen.
3. From the Three Dots menu, select Help, then click About Google Chrome.

4. In the next window, Chrome automatically checks for updates and displays the current version. If updates were installed, click the Relaunch button to restart the browser.

Mozilla Firefox

Mozilla Firefox should automatically download updates and prompt you when they are available to install. To verify Firefox is at the latest version or to update it manually, follow the steps below.

1. Open the Mozilla Firefox browser.
2. Click the Open menu button in the upper-right corner of the screen.
3. In the menu that appears, click the Help option at the bottom.
4. Select About Firefox.

5. In the window that appears, Firefox automatically checks for updates and displays the current version. If updates were installed, click the Restart to Update Firefox button.

Microsoft Edge

To verify Microsoft Edge is at the latest version or to update it manually, follow the steps below.

1. Open the Microsoft Edge browser.
2. Click the Settings and more icon in the upper-right corner of the browser window.
3. In the drop-down menu that appears, near the bottom, move the mouse cursor over Help and feedback, then select About Microsoft Edge from the side menu.

4. When the next window opens, Edge updates automatically if it isn't at the most recent version.

5. If Edge was updated, click the button to refresh the browser.